“We”, "Us" or “Primo Progression” applies to Kate Goodridge, Kelly Chayter-Brown and the trading style: Primo Progression.
Your information will be held electronically by Primo Progression, which is a processor of information.
This Privacy Policy forms part of Primo Progression’s obligation to be open and fair with all individuals whose personal data we process and to provide details around how we process such personal data and what we do with it.
Primo Progression is committed to safeguarding the privacy of personal data and complying with the European General Data Protection Regulation (2016/679) and the UK Data Protection Bill 2017, and any future changes in data protection legislation with which Primo Progression will be required to comply.
When selling or purchasing a property we are progressing the sale of, we process your personal data such as name, address, contact details, email address amongst other things. Processing of this data implies collecting, storing, using or disclosing your personal data.
None of the lists or examples provided in this Privacy Policy is intended to be exhaustive or fully representative of every individual.
The type of personal information we collect
We currently collect and process the following information:
· Personal identifiers, contacts and characteristics (for example, name and contact details)
· Any permissions, consent or preferences that you give us, including how you would like Us to contact you
· Your financial position, status and history
· What we learn about you from conversations, emails and letters between Us
· Details about you that are in public records such as the Electoral Register and information about you that is openly available on the internet
· Details about you that are stored in documents in different formats, including copies. This could include things like your passport, driving licence, birth certificate or utility bill.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
· To progress the sale of a property you are purchasing or selling
We also receive personal information indirectly, from the following sources in the following scenarios:
· Estate Agent that you are selling or purchasing a property through
· Solicitors that you have instructed to act in the conveyancing
· Financial Advisors that you have engaged with to provide you with mortgage / financial advice to facilitate the purchase of a property
We use the information that you have given us in order to progress the sale of a property you are purchasing or selling.
We may share this information with
· Estate Agents that you are selling or purchasing a property through
· Solicitors that you have instructed to act in the conveyancing
· Financial Advisors that you have engaged with to provide you with mortgage / financial advice to facilitate the purchase of a property
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is legitimate interest.
How we store your personal information
Where Primo Progression acts as the controller of personal data, it will ensure that necessary and adequate safeguards (e.g. encryption) are in place to prevent unauthorised access, loss, misuse or alteration of your personal data.
Where data is stored electronically, we store all personal information on secure servers with relevant access and firewall controls.
Any personal data sent to Us, either in writing or email, may be insecure in transit and we cannot guarantee its delivery.
Where You use a Password to access any service provided by Primo Progression this must be kept confidential and not disclosed to anyone else. Primo Progression does not ask You for your password.
All personal data shared with third parties is stored and processed in the UK or EU.
The following criteria are used to determine data retention periods for your personal data (whether or not You become a customer):
Your data protection rights
Under data protection law, you have rights including:
Your right of access- You have the right to ask us for copies of your personal information.
Your right to rectification- You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure- You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing- You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@primoprogression.comif you wish to make a request.
Our contact details
Primo Progression is a trading stye used by:
Name: Kate Goodridge
Address: 89 Baginton Road, Styvechale
Coventry, CV3 6FR
Phone Number: 07837803498
Name: Kelly Chayter-Brown
Address: 2 Leven Way, Walsgrave,
Coventry, CV2 2RA
Phone Number: 07958209921
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@primoprogression.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk